Mark Tittle

Mark Tittle, 35, is Corporate Communications manager at Sky. He’s from Chester and now lives in Clapham.

Tell us about your job

Sky is Europe’s leading entertainment company with over 21m customers across five countries. I’ve spent the last four years there in the Internal Communications team working as a business partner to our retail, engineer, production and news teams. I took on a special project at the start of last year to look after the engagement and change programme that will get around 6500 people ready to move to new buildings and new ways of working on our campus in West London.

Career history

My first job after uni was at Suffolk County Council. I was on the third cohort of the National Graduate Development Programme (ngdp), the fast-track local government management scheme and spent some time in the internal communications and change team, which is where it all started.

I carried on working in the public sector for many years, leaving Suffolk County Council to take up internal communications roles at Ofsted and then the Department of Health, and then moved out into the private sector to Carphone Warehouse, and now Sky.

How do you spend a typical day?

In meetings, prepping interviews, organising events, working with our creative team, having lots of conversations, analysing insight to make sure we’re constantly improving and doing the right thing. Every day really is different.

My proudest moment…

Getting a seat at the table for internal communications everywhere I’ve worked. It’s quite a new profession and certainly some people still incorrectly see it as a ‘postman’ role – where you’re there to ‘look after the intranet’ or ‘make a poster’. It’s a much more strategic role – it’s about understanding the company’s vision and strategy, turning that into stories employees understand, advising on how to approach big changes to get the best outcome and more. So raising the value of the role to the point where you’re invited in – rather than banging on the door – is something I’m really proud of.

The best part of my job

I get to talk to lots of different people, see new parts of the business, be creative and make a difference. Great communication is all about telling a story and getting people to buy into the message – and act on it. When you’ve worked hard to bring a message to life, hear people talking about it and see them doing things differently as a result, it’s really satisfying.

The most challenging part of my job

Landing a message and getting people to change how they do things is all about small steps. There’s little ‘immediate’ satisfaction – it can take a long time to see the effort you’ve put in to something come to life.

Either/Or…and please explain why!

  • Coffee or tea? Tea – builders’, milk no sugar please.
  • Jam or marmalade? Jam. Marmalade has all those stringy bits in. Vile.
  • Madonna or Britney? Britney! Does my street cred go down* if I say I’ve seen her about six times in concert…? (*Don’t worry, I had none anyway).
  • Mac or PC? PC. I’m all about Windows.
  • The Guardian or The Times? The Guardian.
  • BBC or ITV? Sky! Obviously.
  • M&S or Waitrose? I do like an M&S meal, but then I’ve only just become aware of the fact I can get a free tea in Waitrose with my fob, so that’s kind of edging it out for me.
  • Morning or night? Sunny midday.
  • Adidas or Nike? Snow, until it gets slippy, following a terrifying experience in a car a couple of years ago.
  • Sweet or savoury? Savoury. I don’t really have a sweet tooth.

Favourites…and please explain why!

  • App: I’m constantly on WhatsApp trying to keep up to date with what’s going on in my friends’ lives and finding the next time we can meet up.
  • TV show: Not gonna lie; love a bit of Strictly. And Eurovision.
  • Band: Given my ‘Eurovision’ answer above, I probably shouldn’t answer this…
  • Song: Nothing Else Matters, Metallica
  • Book: I read a fair bit of travel writing to test out where I might want to go next.
  • Sports team: Does the GB Olympic team count? I’m a (fairly bad) snowboarder, so I’m more into winter sports.
  • Thing to do on a Friday night: I can usually be found having a couple of drinks with mates.
  • Place to eat: I like anything Italian or Asian. But pub food is always good!
  • Holiday spot: Prefer the city to beaches to be honest. I won a holiday to New York through work last year, which was amazing.